Contact Information

Contact Information


Welcome to Apext. Our customer service team is fully committed to delivering prompt, accurate, and helpful support. Whether you have inquiries regarding our products, orders, tracking status, or return policies, please feel free to reach out to us using any of the verified channels listed below.

Our Contact Details

We pride ourselves on providing clear, direct lines of communication. You can contact us via email, phone, or corporate mail:

  • Customer Support Email: support@apext.shop
    We strive to respond to all email inquiries within 12 to 24 hours, excluding major public holidays.
  • Customer Support Phone: +61 485 994 791
    Available Monday to Friday, 9:00 AM to 5:00 PM (AEST). Standard international call rates may apply depending on your provider.
  • Legal Store Operator & Registered Corporate Entity: 73 UNION ST RETAIL PTY LTD
  • Australian Company Number (ACN): 147 361 733
  • Physical Corporate Headquarters & Mailing Address:
    159 SIMPSON ST,
    TUMUT, NSW 2720,
    Australia

Frequently Asked Inquiries Guidance

To help resolve your questions immediately, please keep the following information in mind:

  • Order Support: If you are inquiring about a specific order, please include your Full Name and Order Number (e.g., #Apext1001) in your message for faster processing.
  • Tracking Inquiries: Tracking links are automatically sent via email once an item ships. If you haven't received it within 3 business days of placing your order, please check your spam folder or reach out to us directly.
  • Returns & Refunds: All returns must be authorized by our support team via email before shipping items back to us. Please review our full Return & Refund Policy for detailed criteria.